We offer our landlords a more personalised experience because our team is structured so you have direct communication with your Property Manager that is looking after your investment. Our support staff structure and the use modern technology ensure we deliver the best service possible to our clients.
We conduct two inspections per year, the maximum permitted by legislation, our condition reports are comprehensive. Our reports include photographs & descriptions of each rooms condition. Property Plus Managers will take the time to inspect and photograph maintenance issues as they arise, and contact you before engaging any tradesperson. Our aim is to resolve issues quickly, but to get it right the first time so problems don't become ongoing.
The Bottom Line
At Property Plus the rent is accompanied with a fully itemised electronic or printed statement outlining the debits & credits for the month is forwarded to you. We conduct two disbursements a month, this is optional to receive both disbursements. At this time any monies due to you unless instructed otherwise, is paid to you by way of electronic funds transfer (EFT) to your nominated bank account. We also include scanned copies of maintenance invoices with your statement for your income-tax records, they are retained on our files if you are unable to locate them come tax time. We provide annual end of financial year statements for taxation purposes and we can pay expenses associated with the property, on your behalf, from your rental income, thus saving you time. Expenses such as Council rates, Body-corporate levies, Insurance premiums and Water charges.
We employ a number of different strategies to combat rental arrears, should a rent payment become overdue we will send a reminder SMS, followed by a phone call, email and written advice. We also work with several debt collection agency to recover funds if these measures need to be put in place.
If a matter can not be resolved with a tenant and needs to be taken to VCAT our Property Management Team are experienced in these matters and will initiate a hearing and represent our clients.
Our approach to advertising is maximum return for minimum expense. With this in mind our goal is to maximise exposure to prospective tenants while at the same time remaining aware of the costs involved with property promotion. Our properties are widely available across the internet portals and we have a large database of tenants registered for new listings as they hit the market and we also reach all edges of the market with facebook, window displays and rent lists at our office.
Property Plus Managers take the time to conduct private escorted appointments as well as advertised open home inspections that are scheduled on weekends and late afternoons so leave no stone unturned in the search for the very best tenant for your rental property.
To help our clients select the best tenant we conduct national database & employment checks as well as provide our opinion on the persons suitability for the property.
Make the Move – its easy and no cost to you
If your investment(s) are currently managed by another agent and would like to change over to Bendigo Property Plus all you need to do is contact one of our Property Managers, we take care of the rest. Our team will arrange the transfer of management. We will provide you with a transfer of management letter and management authority. Once we have these signed by you we will notify your current agent and arrange a time to visit their office and pick up your property files and keys.